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A Study on Competency Mapping and Its Impact on Organizational Effectiveness with Reference to it Industry in Chennai
Dr. A. Vinnarasi Programme Head, Assistant Professor, Department of Management, Soka Ikeda College of Arts and Science for Women. Dr. Muthusami Kumaran Associate Professor, Non-Profit Management & Community Organizations, University of Florida, USA
Pages: 1-26 | First Published: 05 Dec 2025
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Abstract

Human resource management brings people and organizations together to meet the goals of each other. In recent years, highly skilled and knowledge-based jobs are increasing while low skilled jobs are decreasing. The calls for future skill mapping through proper HRM initiatives. Competency mapping was done for Confirmed employees and also for the contract workers of an organization, and it can also be extended to the job seekers who possess specific skill set which would be opt for the organization. By adopting this method, one can understand the readiness to join the job.  This type of competency mapping is considered to be one of the best models to recognize and job and also to fit in an individual in an organization. The current research study was carried out with the intention to explore the competencies of IT employees in the Chennai region and also to evaluate the influence of the competencies in the organization effectiveness. Technical competencies, personal competencies, interpersonal competencies, time management and client orientation were some of the commonly used competencies used to explore the IT employees’ competencies.  By this study an attempt is made to identify the influence of these competencies on the variables like organization effectiveness which includes organization commitment, attachment, job involvement and motivation. Competency mapping is done in understanding the gap between the expected versus the actual competencies possessed by the employee with that of the organization’s requirement. This study uses both primary and secondary data for it analysis.  Structured questionnaire was used a tool for collecting the primary data and secondary data has been gathered from various sources like websites, journals, books, magazines. Primary data collected through a structured questionnaire with five points Likert’s Scale statements for competency and Organizational effectiveness and multiple-choice details related to demographic factors. The collected information was statistically tested to calculate of coefficient, which validates the questionnaire is 94.24% reliable, i.e., (0.942). The non-probability method, Accidental sampling technique, has been adopted for the study. It is also called a Convenience sampling method. This procedure method is satisfactory. The minimum sample size is estimated at 386. The sample size for the study is 617. The data collected on factors were used to analyze and determine the competency mapping and its impact on Organization effectiveness in IT sector in India. The statistical tools like ANOVA, Factor analysis, correlation and SEM have been applied for arriving out the relevant inferences on the data. The hypothesis is formulated to achieve the objectives of the study. The researcher has given a clear road map for the employee as well as an employer how to move to their next level.  It will be useful for both the side to do self-analysis to know their status and equip them, in order to make the organization to achieve its objectives. Apart from that the organizations is not considered to be machinery and building alone.  It is based on the employee's welfare, which leads to the success of the organization. Hence this kind of research will help them to be on a road of success. This research is conducted through quantitative data. For future analysis, both quantitative and qualitative data can be used. As the analysis is limited to only competency mapping and organization effectiveness, more variables may be included for the future study that is affecting the competencies and the organisational effectiveness.  The current research is limited in measuring the non-financial effectiveness, and further investigation can be attempted by measuring financial effectiveness as well

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