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Harnessing Emotional Intelligence to Transform Organizational Culture and Elevate Employee Engagement
I. Logeshwaran, Dr.M.S.R. Mariyappan
Pages: 01-17 | First Published: 05 Apr 2025
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Abstract

The business environment's human-centered shift has made Emotional Intelligence (EI) develop into an important organizational skill that strengthens cultural resilience while pulling employees into engagement. The following paper evaluates the impact of EI on workplace development as it establishes psychological safety alongside empathy while promoting effective communication as core organizational principles. The investigation examines how basic elements of self-awareness along with self-regulation and motivation and empathy and social skills work together to develop constructive leadership while transforming cultures and sustaining employee work motivation according to existing theoretical models with supporting research data. The study reveals specific behavioural patterns from emotionally intelligent leaders which enhance employee experience through individualized assistance methods and dispute management systems and team-oriented feedback practices and emotional flexibility approaches. The research evaluates organization-level difficulties with implementing EI implementation across personal, team-based and organizational operational environments. This paper utilizes real-world and best practices to develop a methodology which shows how to incorporate EI within leadership development and talent management programs and organizational communication systems. Emotional Intelligence development creates better employee connections while promoting both innovative practice and organization flexibility and staff retention. Research presents helpful strategies which guide leaders and human resource professionals in addition to change agents who want to develop emotionally smart organizations that support employee growth in complex scenarios.

Keywords:Emotional Intelligence, Organizational Culture, Employee Engagement, Empathy, Leadership Development, Psychological Safety, Workplace Well-being, Change Management, Human Resource Development

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Enhancing Last-Mile Delivery: Innovations in Urban Logistics
R.Shyam Sundar, Dr.M.S.R.Mariyappan
Pages: 18-37 | First Published: 05 Apr 2025
Full text | Abstract | PDF | References | Request permissions

Abstract
The increasing demand for e-commerce together with consumer requirements drives the necessityfor advanced last-mile deliverysolutions in urban logistics operations. The segment stands as a critical component which accounts for 41–53% of total supply chain costs while presenting difficulties and potential advantages. Self-driving trucks together with drones and artificial intelligence-assisted route planning and micro-full fillment centers drive changes in delivery structures to provide faster and cleaner and cheaper service. The implementation of IOT and block chain technologies enhances transparency and efficiency while predictive analytics optimizes fleet planning. The development of hybrid delivery systems which merge company-owned fleets with crowd sourced logistics services emerges to address scalability issues. The main problem of urban congestion creates substantial challenges because it increases fuel usage and delivery duration and operating expenses. The combination of agile vehicles with dynamic route optimization and temporary storage solutions has solved these delivery problems. Companies now integrate sustainability into their last-mile strategies because they want to full fill customer requirements for environmentally friendly logistics practices.The high costs of implementing autonomous technologies and regulatoryconstraints limit their extensive adoption despite recent innovative developments. The necessity to develop adaptive approaches for securing profitability and customer satisfaction in last-mile delivery becomes evident through innovation-urban collaboration.
Keywords: Last-mile delivery, Urban logistics, E-commerce , Autonomous vehicles , Micro-fullfillment centers.

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