Abstract
This study aims to assess the effectiveness of training among employees in the telecommunication industry, a sector characterized by rapid technological advancements and intense competition. Effective training is essential for enhancing employee skills, improving job performance, and fostering organizational growth. The study investigates the impact of various training programs on employee performance, engagement, and job satisfaction, utilizing a mixed-method approach that includes surveys, interviews, and performance metrics analysis. Data were collected from a sample of 250 employees across different departments within leading telecommunication companies. The study evaluates key training dimensions such as content relevance, delivery methods, trainer effectiveness, and the application of skills in the workplace. Results indicate that employees who received well-structured and relevant training programs showed significant improvements in job performance, problem solving abilities, and overall productivity. Additionally, the findings reveal a positive correlation between training effectiveness and employee engagement, highlighting that well-designed training programs enhance employee motivation and reduce turnover intentions. However, the study also identifies challenges, including inconsistent training quality, lack of follow-up support, and limited customization of training content to address specific job roles. The research underscores the importance of continuous evaluation and adaptation of training programs to meet evolving industry demands and employee needs. It suggests that companies should invest in modern training technologies, such as e learning platforms and virtual simulations, to enhance training accessibility and effectiveness. Furthermore, aligning training initiatives with organizational goals and involving employees in the training design process can significantly improve outcomes. This study contributes to the existing literature by providing valuable insights into the factors influencing training effectiveness in the telecommunication industry and offers practical recommendations for enhancing training strategies.
Keywords: Training Effectiveness, Employee Performance, Telecommunication Industry, Job Satisfaction, Employee Engagement, Skill Development, Training Programs, Organizational Growth, Human Resource Management, Training Evaluation.
References
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