Abstract
The fast pace of using Artificial Intelligence (AI) and Natural Language Processing (NLP) has also changed the face of Human Resource Management (HRM), and chatbots have become one of the most popular innovations. The present paper discusses the significance of chatbots in improving the experiences of the candidates and employees through their use in the recruitment, onboarding, training, and day to day HR processes. Chatbots enhance efficiency and allow personalized and transparent communication by automating the process of resume screening, scheduling interviews, processing queries, and gathering feedback. The real-life case studies of Unilever, IBM, TCS, Marriott, and Infosys point to quantifiable advantages such as cut down time in hiring, increased engagement, and productivity. Nevertheless, the deficiencies in the emotional intelligence, data security threats, and excessive dependence on automation still are the major concerns. This paper concludes that chatbots cannot substitute human empathy in HR, yet they are a strategic enabler to complement HR professionals and enable them to work on high-value activities. The future of HR chatbots is becoming smarter and more emotional with the development of AI and sentiment analysis, and will become more closely connected to employee well-being and career development. Keywords: Chatbots, Human Resource Management, Artificial Intelligence, Digital HR Transformation.
References
1. Adamopoulou, E., & Moussiades, L. (2020). An overview of chatbot technology. Artificial Intelligence Applications and Innovations, 584, 373 383. - https://doi.org/10.1007/978-3-030-49186-4_31
2. Alcaide, J., & Fombona, J. (2022). Chatbots in human resource management: Applications and implications. International Journal of Human Resource Studies, 12(1), 45–61.
3. Chattaraman, V., Kwon, W. S., Gilbert, J. E., & Ross, W. T. (2019). Should AI-based, conversational digital assistants employ social- or task-oriented interaction style? Journal of Business Research, 98, 368–374. - https://doi.org/10.1016/j.jbusres.2019.01.041
4. De Cicco, R., Silva, S. C., & Alparone, F. R. (2020). Engaging employees with chatbots: Exploring experience outcomes. Computers in Human Behavior, 112, 106472. https://doi.org/10.1016/j.chb.2020.106472
5. Dhingra, M., & Mudgal, A. (2019). Chatbots for recruitment: A new tool for HR management. International Journal of Recent Technology and Engineering, 8(3), 6542–6545.
6. Jain, M., Kumar, P., Kota, R., & Patel, S. N. (2018). Evaluating and informing the design of chatbots. Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, 1–12. - https://doi.org/10.1145/3173574.3173991
7. Kulkarni, P., & Che, Z. (2021). Artificial intelligence in HRM: Role of chatbots in recruitment and employee engagement. International Journal of Human Capital and Information Technology Professionals, 12(3), 55–69.
8. Lacity, M. C., & Willcocks, L. P. (2018). Robotic process automation and cognitive automation: The next phase. MIS Quarterly Executive, 17(1), 1 16.
9. McTear, M. (2020). Conversational AI: Dialogue systems, conversational agents, and chatbots. Synthesis Lectures on Human Language Technologies, 13(3), https://doi.org/10.2200/S01060ED1V01Y202010HLT048
10. Mehta, S., & Mehta, N. (2021). Chatbots in HR: Transforming employee experience through AI. International Journal of Management, 12(6), 112 120.
11. Nuruzzaman, M., & Hussain, O. K. (2018). A survey on chatbot implementation in customer service industry through deep neural networks. 2018 IEEE 15th International Conference on e-Business Engineering (ICEBE), 54–61. - https://doi.org/10.1109/ICEBE.2018.00018
12. Reddy, S., & Kumar, R. (2020). Enhancing recruitment with AI-powered chatbots. Journal of Human Resource and Sustainability Development, 8(3), 123–137.
13. Sheth, A. (2019). Transforming HR with AI and chatbots: Opportunities and challenges. Journal of Information Systems and Technology Management, 16, e201916008.
14. Srivastava, A., & Shree, A. (2019). Artificial intelligence in human resources management: A case study of AI-based recruitment. International Journal of Management, Technology and Engineering, 9(6), 2875–2882.
15. Zamora, J. (2017). Rise of the chatbots: Finding a place for artificial intelligence in HR. International Journal of Human Resource Development, 19(2), 34–42.