Abstract
Customer loyalty has been significantly impacted by service quality.They can lead to customer satisfaction and customer loyalty. The aim of this study is to find customer perceptions on service quality dimensions among consumers of a bank services. The findings demonstrate that providing high-quality service is crucial to fostering customer loyalty, which in turn fosters consumer fulfilment and loyalty. Therefore, bankers should be concerned in determining the level of customer service reliance in order to establish high service quality. The opinions of the banks' consumers assess the quality of their services. Customer satisfaction and loyalty are indicators of favourable opinions about banking services.
Banking has entered the electronic era.This resulted from changes made in accordance with WTO regulations.Private sector banks have been permitted to open their banks in the country. On the other hand, the private sector started its technological operations from the beginning and allowed the nation’s elite to experience the greatest banking methods found in western nations.
Their ability to anticipate the digital world and the growing electronic industry has prompted them to develop a superior customer service approach that can meet the needs of their customers’.
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