Abstract
Hospitality means dealing with human beings in a very moderate and friendly manner. Interpersonal skills, system skills, product and service knowledge, customer knowledge, and personal skills are the requirements to build a team in the hospitality industry. The hospitality sector includes a massive number of businesses, ranging from hotels and other types of accommodation to bars, restaurants, snack bars, and discotheques. Today hospitality and tourism industry adds a good percentage of revenue to the state and for every organization to execute well they need to be highly efficient effective and enthusiastic. Relational skills are the performances and maneuvers a person uses to interact with others fruitfully. In the business world, the term denotes to an employee's ability to work well with others. Interpersonal skills range from communication and snooping to attitude and deportment. System skills are developed capacities used to understand, monitor, and advance socio-technical systems. Judgment and decision making, considering the relative costs and benefits of potential actions to choose the most correct one. Product knowledge is an essential sales skill. Understanding the products' features permits you to present their benefits accurately and convincingly. Customers respond to enthusiastic sales staff who are passionate about their products and excited to share the profits with them. Customer knowledge is the amalgamation of experience, value, and insight evidence which is desirable, created, and absorbed during the contract and exchange between the clientele and enterprise. Personal skills are accepted as soft skills that are not easy to teach although not impossible. They are also known as interpersonal or even 'people' skills. Examples include constancy, compliance, motivation, problem-solving, and questioning skills. The present study throws light on the prominence of a noble leader in the organization and team management skills that one must possess in the hospitality industry.
Keywords: Leadership, team management, hospitality, skills, performance.
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