Abstract
To give the best service quality, it is important for companies to really understand their current quality of services by gaining feedback from customers so they would know the perceived service quality based on customer’s point of view. Before social media was well known to the public, companies need to put extra effort to get feedback from customers. The efforts were by conducting direct surveys, online surveys, sending emails to customers, adding comment field son the website, including telephone numbers as a means of criticism and suggestions, distributing questionnaires, and doing interviews. This study investigates customer satisfaction towards JIO internet service in Tiruchirappalli city. A survey was conducted among 300 JIO customers, and the data was analysed using descriptive statistics and inferential statistics. The results show that customers are generally satisfied with JIO internet service, with high speeds and affordable prices being the key factors contributing to their satisfaction.
Keywords: Service Quality, Text Mining, Internet Service Provider, Investigates
References
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